Contact Us
Welcome to Shattered Stars
Thank you for reaching out to us. We truly value your feedback, questions, and support. Our customer service team will get back to you as soon as possible.
Customer Service Email
For all inquiries, please contact us at:
ShatteredStars@kkwswj.com
Business Hours
Our team is available during the following hours (Eastern Time, ET):
- Monday - Friday: 9:00 AM - 5:00 PM
- Closed on weekends and US public holidays
We aim to reply to all emails within 24 business hours.
Order Inquiries
For order-related questions, please include your order number in your email. This will help us assist you faster.
Warehouse & Return Address
Please note: Our warehouse does not accept walk-ins or in-person returns.
All returns must be pre-approved by our customer service team.
Shattered Stars Fulfillment
Dayton, NJ 08810
United States
Before You Contact Us
You may find a quick answer to your question on our FAQ page, where we cover shipping, returns, sizing, and jewelry care