Terms of Service for Shattered Stars

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the Shattered Stars website (the "Site") and purchasing any products from us, you ("Customer") agree to be bound by these Terms of Service ("Terms"), our Return & Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree to these Terms, please do not use the Site or make any purchases.

2. Eligibility

To purchase products from Shattered Stars, you must be at least 18 years of age or have the consent of a parent or legal guardian. You warrant that all information you provide during checkout (name, email, shipping address, payment details) is accurate, complete, and up-to-date.

3. Orders & Payments

3.1 Order Placement

When you place an order on our Site, you are making a binding offer to purchase the selected products at the listed price, plus applicable shipping fees (unless eligible for free shipping). We reserve the right to accept or reject any order for any reason, including but not limited to:

· Insufficient inventory

· Incorrect pricing or product information

· Suspicious or fraudulent order activity

3.2 Order Confirmation

After placing an order, you will receive an email confirmation at the email address you provided. This confirmation does not guarantee order acceptance; we will send a separate "order shipped" email once your order is processed and dispatched from our warehouse.

3.3 Payments

All payments must be made using the accepted payment methods displayed at checkout (e.g., credit card, PayPal). You agree to pay all charges associated with your order, including product prices, shipping fees, and any applicable taxes. We are not responsible for any additional fees charged by your bank or payment provider.

4. Product Information

We strive to provide accurate and detailed information about our jewelry products (including descriptions, images, sizes, and materials). However, we do not guarantee that product images will be 100% accurate due to differences in screen displays. Minor variations in color, texture, or detail (consistent with handcrafted or jewelry products) are not considered defects.

5. Shipping & Delivery

All orders are shipped from our warehouse located at 35 Thatcher Rd, Dayton, NJ 08810, USA. Shipping times and costs are outlined in our Shipping Policy. We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances beyond our control.

6. Returns & Refunds

Our return and refund process is governed by our Return & Refund Policy, which is incorporated into these Terms. By purchasing from us, you agree to comply with the conditions outlined in that policy.

7. Customer Responsibilities

You agree to:

· Use the Site only for legitimate purchasing purposes.

· Not share your account information (if applicable) with third parties.

· Notify us immediately of any unauthorized use of your email or payment information.

· Provide accurate shipping information to ensure timely delivery; we are not responsible for orders delivered to incorrect addresses provided by you.

8. Intellectual Property

All content on the Site (including product images, logos, text, designs, and brand names) is the intellectual property of Shattered Stars and is protected by U.S. copyright and trademark laws. You may not copy, reproduce, distribute, or use any of this content without our prior written permission.

9. Limitation of Liability

Shattered Stars shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to lost profits, lost data, or personal injury) arising from your use of the Site, purchase of products, or any breach of these Terms. Our total liability to you shall not exceed the total amount you paid for the affected order.

We are not liable for:

· Damages caused by improper use, wear, or care of our jewelry products.

· Delays or issues caused by third-party carriers.

· Errors in product information due to typographical errors (we will correct such errors promptly upon discovery).

10. Disputes

Any disputes arising from these Terms or your purchase from Shattered Stars shall be resolved in accordance with the laws of the State of New Jersey, USA. If a dispute cannot be resolved through direct communication with our support team, both parties agree to attempt to resolve the dispute through informal negotiation before pursuing legal action.

11. Termination

We reserve the right to terminate or suspend your access to the Site or cancel any order at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, unethical, or illegal activity.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site or purchase of products after changes are made constitutes your acceptance of the revised Terms.

13. Contact Us

For any questions, concerns, or disputes related to these Terms of Service, please contact our support team via email only (no official phone number is available):ShatteredStars@kkwswj.com