Return & Refund Policy for Shattered Stars

Last updated: May 2026

1. Policy Overview

We offer a 30-day return policy for most items, which means you have 30 calendar days after receiving your order to request a return.To be eligible for a return, your item must meet all conditions listed below.

2. Eligibility for Returns

To qualify for a return:

· The item must be unworn, unused, and free of any signs of wear, scratches, or damage.

· All original tags, labels, and protective packaging must be intact and included.

· The item must be returned in its original, undamaged packaging.

· You must provide the original order confirmation or proof of purchase (e.g., order number).

3. How to Start a Return

1. Contact us first to request a return authorization. Send an email to: ShatteredStars@kkwswj.com with your order number and the reason for return.

2. Once your return is approved, we will provide you with the official return shipping address:35 Thatcher Rd, Dayton, NJ 08810, USAAnd simple instructions for sending back your package.

3. Return shipping costs are the responsibility of the customer. Items sent back without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

· A damaged or defective item

· The wrong item entirely

Contact us at ShatteredStars@kkwswj.com within 48 hours of delivery with photos of the issue. We will resolve this at no extra cost to you, either by sending a replacement or issuing a full refund.

5. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

· Custom-made, personalized, or engraved jewelry (e.g., pieces with custom names, dates, or engravings)

· Final sale, clearance, or discounted items marked as "non-returnable" on the product page

· Gift cards or digital products

· Items that show signs of wear, damage, or have had tags removed

6. Exchanges

The fastest way to get the item you want is to:

1. Return the original item following our return process.

2. Once the return is approved and processed, place a new order for the desired item directly on our website.

We do not offer direct exchanges for different sizes or styles at this time.

7. Refund Process

Once we receive and inspect your returned item:

1. We will send you an email to confirm receipt and notify you if your refund is approved.

2. If approved, your refund will be automatically processed to your original payment method within 10 business days.

3. Please note that banks and credit card companies may take additional time up to 5 business days to post the refund to your account.

4. If more than 15 business days have passed since we approved your refund, please contact us at ShatteredStars@kkwswj.com for assistance.

8. Contact Us

We only provide customer support via email, no official phone number is available.If you have any questions about our return or refund policy, please reach out to our support team at:ShatteredStars@kkwswj.com