Shipping Policy for Shattered Stars

Last updated: May 2026

1. Shipping Origin

All orders are shipped directly from our United States local warehouse:35 Thatcher Rd, Dayton, NJ 08810, USA

We only ship within the United States. No international shipping is available at this time. Since all packages ship domestically within the USA, there are no customs duties, import fees or cross-border delays.

2. Order Processing Time

All orders will be processed and arranged for shipment within 7 business days after successful payment.Weekends and U.S. public holidays are included within the 7-day processing period.

3. Shipping Methods & Delivery Time

We provide three shipping options for customers within the United States:

· Standard Shipping: $3.99 | Estimated delivery: 5–10 business days

· Economy Shipping: $5.99 | Estimated delivery: 2–5 business days

· Express Shipping: $7.99 | Estimated delivery: 1–3 business days

Delivery times are estimated and not guaranteed. Delays may occur due to carrier weather impact, peak shopping seasons, or unexpected logistics issues.

4. Free Shipping Rule

We offer free standard shipping on all orders with a subtotal of $70 or more within the United States.Free shipping will automatically apply at checkout once your order meets the threshold.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and FedEx tracking link.You can track your package status online anytime with the provided tracking number.

6. Incorrect Shipping Address

Please double-check your shipping address carefully at checkout.We are not responsible for lost or undeliverable orders caused by incorrect or incomplete addresses provided by the customer. Address changes are not allowed after the order has been shipped.

7. Undelivered & Returned Packages

If a package is returned to our warehouse due to unsuccessful delivery, the customer will be responsible for additional reshipping fees if you need us to send the item again.

8. Return Shipping Address

For all return requests, please send items back to our US warehouse address:35 Thatcher Rd, Dayton, NJ 08810, USA

9. Contact Us

If you have any questions about shipping, delivery delays, or tracking issues, please contact our customer support via email only:ShatteredStars@kkwswj.com