Privacy Policy

Effective Date: June 17, 2026

1. Introduction

This Privacy Policy describes how Shattered Stars ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services. By using our website and services, you agree to the practices outlined in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily share with us, including:

Order information: your full name, email address, billing and shipping address, phone number, and payment details (we do not store full credit card numbers; all payment processing is handled securely by our payment providers).
Customer support information: any details you share when contacting us via email, contact form, or other channels.
Marketing subscription: your email address when you sign up for our newsletter, promotional updates, or brand news.
Account information: login credentials and profile details if you create an account on our site.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

Device details: IP address, browser type, operating system, and device identifier.
Usage data: pages viewed, time spent on pages, click patterns, referral sources, and other browsing behavior.

This information is collected through cookies and similar tracking technologies, as explained in Section 5.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Order fulfillment: to process, confirm, ship, and update you on your orders, including logistics and delivery support.
Customer service: to respond to your inquiries, process returns and exchanges, and resolve issues.
Service communications: to send order confirmations, shipping updates, and important service announcements.
Marketing: to send promotional emails, new product launches, and exclusive offers, only if you have opted in to receive them. You may unsubscribe at any time.
Website improvement: to optimize our website functionality, user experience, product design, and marketing performance.
Security and compliance: to prevent fraud, unauthorized activity, and comply with legal obligations, court orders, or regulatory requirements.
Any other purpose you explicitly consent to.

4. Sharing Your Personal Information

We do not sell your personal information to third parties for commercial purposes. We only share your information in the limited circumstances below:

4.1 Trusted Service Providers

We share data with third-party vendors who help us operate our business, and who are contractually required to only use your information as instructed by us:

Payment processors (e.g. Shopify Payments, PayPal)
Fulfillment and shipping partners
Email marketing platforms
Website analytics tools (e.g. Google Analytics)
Customer support tools

4.2 Legal Obligations

We may disclose your information if required by law, or in good faith to protect our rights, property, or safety, or to respond to requests from government authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We will notify you of any such change before your information is transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized marketing.

We use three main categories of cookies:

Necessary cookies: required for the website to function properly and cannot be turned off.
Analytics cookies: help us understand how visitors interact with our website.
Marketing cookies: used to deliver relevant advertisements to you across other websites.

You can manage cookie preferences through your browser settings. You may also manage your targeted advertising and data sharing preferences via our Your Privacy Choices page.

6. Your Privacy Rights (U.S. Residents)

Under applicable U.S. state privacy laws (including the California Consumer Privacy Act, CCPA), you have the following rights:

6.1 Right to Access

You have the right to request a copy of the personal information we have collected about you over the past 12 months, including the categories and specific pieces of data.

6.2 Right to Deletion

You have the right to request that we delete your personal information, subject to exceptions required by law.

6.3 Right to Correction

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

6.4 Right to Opt-Out

You have the right to opt out of the sharing of your personal information for targeted advertising purposes. You can exercise this right directly through our Your Privacy Choices page, or by contacting us via email.

6.5 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not charge you different prices or provide a lower level of service because you exercised your rights.

To exercise any of these rights, please email us at ShatteredStars@kkwswj.com. We will respond to your request within the legally required timeframe, and may verify your identity before processing.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are intended for general consumers and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technical practices. The updated policy will be posted on this page with a revised effective date. For material changes, we will provide notice through appropriate channels.